Every local child support agency has an Ombudsperson available to assist parents, employers and the community. The Ombudsperson will provide information about the child support program, resolve issues and answer questions. The Ombudsperson evaluates customer satisfaction and suggests ways to improve customer service.

Our Ombudsperson works to resolve complaints about:

• Customer service
• Timeliness of service
• Payment and billing issues

It is her/his job to:

• Help with child support issues
• Explain rights and responsibilities
• Explain and assist in understanding the Complaint Resolution process before, during and after a complaint is filed
• Explain and assist in requesting and preparing for a state hearing if Complaint Resolution process is not satisfactory
• Help arrange for special accommodations or interpreters
• Evaluate customer satisfaction and suggest ways to improve service

How do you contact your local Ombudsperson?
If you have already contacted Public Service Center Representatives and your issues have not been resolved, you can contact the Ombuds Unit in the following ways:

Phone: (916) 875-7320
Mail: SCDCSS/Ombuds Unit PO Box 269119 Sacramento CA 95826-9119
E-mail: WilliamsSa@Saccounty.net

IMPORTANT: The Ombudsperson can not be your representative and will not give you legal advice.