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Who can submit complaints?

Custodial or non-custodial parents can file a complaint with the County Department of Child Support Services.

How do you make a complaint?

• Orally or in writing
• You should give the county your contact information, the case name and number, and the issue you want resolved.
• Your complaint may be about any county Department of Child Support Services or Franchise Tax Board action or inaction except for complaints about court orders, custody or visitation.
• You must make the complaint within 90 days of when you knew about the problem.
• The county Department of Child Support Services will have someone other than the case worker involved in the complaint investigate and try to resolve your complaint.
• If the complaint is out of that county’s area, it will be sent to the correct county within 5 days.

When will you get a response?

• The county Department of Child Support Services must give you a written response to your complaint within 30 days of when they received your complaint.
• The investigator will tell the county Department of Child Support Services or Franchise Tax Board what they must do to resolve the issue.
• The county Department of Child Support Services will send a written notice to you with the information on your rights to a State Hearing, if you are not satisfied with the county’s response.