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A: We will mail you a payment within two days from the
day we receive the payment. To collect a child support obligation, we
need to know where the non-custodial parent is working. We will then serve
a Wage Assignment so that the obligation is automatically deducted from
his or her wages. If you know where the non-custodial parent is working,
please inform us via mail, email or phone, and we will serve a Wage Assignment.
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A: We will review your court order for modification only
if: 1) it is at least 24 months old AND; 2) the order has not been reviewed
by this office within the last 12 months AND; 3) The basis for any decrease
is anticipated to last more than 6 months. If you believe your case meets
these requirements and would like to start the review process, please
telephone, e-mail, fax, or drop-by our office to submit your request to
start the modification review process. WARNING! This review may result
in either an increase or decrease in your support amount depending on
the circumstances of both parents. ONCE YOU HAVE RETURNED THE APPLICATION
FOR REVIEW, THE PROCESS WILL NOT BE TERMINATED REGARDLESS OF WHETHER YOUR
ORDER WILL BE INCREASED OR DECREASED. In other words, as the payor, you
may expect your obligation to decrease but when the guidelines are calculated
and it is actually increased, we will proceed with the increase. You may
also seek a modification on your own behalf pursuant to California Family
Code Section 3651.
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A: Yes, if appropriate. We will confirm that your employer
is deducting the child support from your paycheck according to the court
order on your case(s) and then the FTB 50% deduction can be reviewed for
possible reduction or withdrawal. FTB does, however, request that their
order stay in place for two months. After two months, we can review to
reduce or lift their assignment as long as the county and/or private order(s)
are being honored by your employer.
Note: If you have multiple cases in this county or cases
in more than one county, the transaction may be more complex. Please advise
how many biological children you are currently paying for, their ages,
where you pay, and monthly amounts when you contact our office.
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A: We will review your account and tell you the exact
period of time we charged in our County. Please tell us your account number(s)
in the other count(ies), whether you are paying CURRENT SUPPORT and, if
possible, the months charged by the other count(ies). Once you have the
breakdown of charges in each county, you can advise the other county that
you are paying here to see if they will request a reduction in the FTB
collection. Please be advised that only the county who submitted you to
Franchise Tax Board Collection is eligible to withdraw your case.
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A: You should contact our office immediately to work
out a monthly payment plan and we will contact the Franchise Tax Board
to hold off on any additional enforcement actions.
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A: Please inform this office where you are currently
working so that we can serve your employer with a Wage Assignment. When
you begin to pay each month, we will review your account for release.
If you can bring in or fax bank statements and W2's with current income
information, we will review your case to reduce or release the hold, if
appropriate.
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A: Prior to contacting us, please verify that the Sacramento
County Department of Child Support Services placed the hold on your license.
This information is noted on the letter from the licensing agency. We
cannot release another county's hold on your license. Once you've verified
that it is Sacramento County holding your license, please complete and
submit to us the SLMS Request for Review form and provide us with the
license type and number, your current address, phone number and employer
or source of income. We will review your case and if it meets with our
release criteria (i.e. you are paying regularly by Wage Assignment), we
will fax a license release form to the licensing agency or the DMV. You
will also receive a copy in the mail. You can obtain a Request for Review
form from the licensing agency. Once the release form is faxed to the
DMV, it may take them one to two weeks before it is cleared. You may take
your copy to the local field office and they will be able to help you.
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A: Contact our office and we will change the account
so that you receive the current support.
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A: If you have not received the check 14 days after it
was issued, contact our office and we will send you the appropriate forms
to complete. When we receive the forms back from you, a "stop payment"
order will be placed on the check. A new check will then be issued. The
entire process may take as long as 3 weeks.
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A: You can notify us in writing, or by calling or visiting
our office. We will then close your portion of the case. If the child(ren)
ever received CalWORKs benefits, we will continue to collect the child
support owed only for that time period. If the child(ren) never received
CalWORKs benefits, we will close the case and send you and the non-custodial
parent a closing letter.
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